Return Policy

It's simple: Not satisfied with your purchase? Return it!
No Return Authorization required. No Problem.

At Deruta of Italy, we stand behind our products, and our loyal customers.
The full satisfaction of our clients, and exceptional customer service, has been our priority during the 25+ years in business.
That's why we have a 30-day hassle-free return policy -- No RMA's required!
If, for any reason, you are not completely satisfied with your purchase, simply return it back to us!
We will gladly exchange it for the same or another product, or issue a full refund* upon receipt of your return. No Problem!

Please follow these simple steps to return or exchange your item(s):
1) Carefully repack the item(s) in their original packaging.
2) Enclosed a copy of your Packing Slip or Order Receipt.
3) Write us a note stating the reason for your return and if you like a replacement or a refund.
4) Please return your package fully insured via UPS, FedEx or US Postal Service to:
Artistica - Deruta of Italy | 1874 Johns Drive | Glenview, IL 60025

Keep your receipt, as unfortunately we cannot be held responsible for returns that are damaged or lost in transit.
*S&H Costs are not refundable - Please allow about 2 weeks for refund processing.

Should a shipment arrive damaged, you must contact us within 5 (Five) days from merchandise receipt.
We will place the claim with the carrier of insurance and a replacement will be promptly sent to you!
For any further assistance, please contact us at: (800) 754-5363 or email: