It's simple: Not satisfied with your purchase? Return it!
No Return Authorization required. No Problem.
The full satisfaction of our clients, and exceptional customer service, has been our priority during the 25+ years in business.
That's why we have a 30-day hassle-free return policy -- No RMA's required!
If, for any reason, you are not completely satisfied with your purchase, simply return it back to us!
We will gladly exchange it for the same or another product, or issue a full refund* upon receipt of your return. No Problem!
Please follow these simple steps to return or exchange your item(s):
1) Carefully repack the item(s) in their original packaging.
2) Enclosed a copy of your Packing Slip or Order Receipt.
3) Write us a note stating the reason for your return and if you like a replacement or a refund.
4) Please return your package fully insured via UPS, FedEx or US Postal Service to:
Artistica - Deruta of Italy | 1874 Johns Drive | Glenview, IL 60025
Keep your receipt, as unfortunately we cannot be held responsible for returns that are damaged or lost in transit.
*S&H Costs are not refundable - Please allow about 2 weeks for refund processing.
Should a shipment arrive damaged, you must contact us within 5 (Five) days from merchandise receipt.
We will place the claim with the carrier of insurance and a replacement will be promptly sent to you!
For any further assistance, please contact us at: (800) 754-5363 or email: firstname.lastname@example.org.